Monroe County Profile

County Lead

Dave Putney


According to 2014 estimates, Monroe County had 748,076 residents. There were more Female (52%) than Male (48%) residents and the median age 38.5 years old. The majority of residents identified their race as White (77%), followed by Black or African-American (15%), Asian (4%), and Native Hawaiian or Pacific Islander (less than 1%).  Approximately, 3% of residents identified as ‘two or more races’ and 3% as ‘some other race’. Approximately 8% of residents identified their ethnicity as Hispanic or Latino.  Median household income, adjusted for inflation, from 2010-2014 was $52,501 with 14% of residents living in poverty.

*Please note categories may not sum to 100% due to rounding.


Monroe County System of Care Resource Team

Monroe County continues to work toward being youth guided, family driven, trauma- informed, culturally and linguistically competent, community based, and best practice oriented. We now have additional resources to infuse these principals into daily practice.

The Monroe County Child and Family Services Division in partnership with the Monroe County Office of Mental Health have created the Monroe County System of Care (SOC) Resource Team. This team provides an array of supports to our staff, community partners and youth and families in an effort to improve service delivery in Monroe County. The goal of the SOC Resource Team is to strengthen our efforts to work in a manner that is congruent with System of Care Values and Guiding Principles. The community we live and work in is faced with increasing challenges and needs along with declining resources. We believe that creating strong partnerships based on common principals and agreed upon approaches is essential to deliver the highest quality service.

The team is comprised of:

Chuck Allan, DHS Education Liaison:

Assists with coordination of education planning and problem solving with youth active in DHS systems (mental health, child welfare and juvenile justice) and all county school districts.

Coordination and integration of County systems with local and regional school based Positive Behavioral Intervention and Supports (PBIS) implementation, including training and support for Tier 3 interventions.

School/Hospital Collaboration project: Established guidelines for local school districts to coordinate supports for youth entering/discharging psychiatric inpatient and partial hospitalization. Includes annual MOU between County OMH, all county school districts, and University of Rochester Medical Center; and district designation of primary and secondary administrative contacts.

School/Mental Health Clinic Collaboration: OMH coordinated workgroup that links all public mental clinics with school districts to support implementation of school based mental health interventions.

Rochester CSD Attendance Initiative: Active participant in district’s Superintendent level Leadership Team towards goal of improving district wide attendance. Includes participation in targeted student/family interventions, and data and resource sharing.

Rochester CSD Youth in Transition Project: Cross system project focused on successful re-entry of youth placed in long term out of home placements. Resulted in a full time Re-Entry Coordinator position within the RCSD and processes for re-entry for OCFS, DSS and MH placements.

Child Welfare Education Community Collaborative: Semi-annual collaborative between County CPS administration and local school districts with goal of improving coordination among systems. Also assists with systemic coordination between schools and children in foster care (including problem solving placements for youth eligible for McKinney Vento and Fostering Connections support).

Brian Conheady, Community Coach and Trainer:   Brian works with Monroe County Child and Family Services to provide community training opportunities reflective of Monroe County System of Care Values. In the past 18 months he has conducted 156 training sessions, involving 2,778 participants, with 121 community agencies/programs represented. The topics covered included Active Listening, Self-Awareness, Constructive Feedback, Diversity Values and Decision Making, Principles of Youth and Family Engagement, Overview of Emotional Trauma, Understanding Compassion Fatigue, Functional Behavioral Approach, and Guidelines to Limit Setting with Youth. He is an active trainer for Cornell University’s Therapeutic Crisis Intervention (TCI) program and for the Child and Family Team (CFT) Process.  He has also facilitated in the development and presentation of leadership coaching and training for DHS Supervisors and Senior Case Workers. Brian chairs the Monroe County System of Care Coaches Group, is a member of the DHS Committee on Racial Equity and the Rochester Community Engagement Leadership Training Initiative. Prior to his current position, Brian supervised the Monroe County Building Bridges Program which focused on achieving better long term outcomes for Monroe County youth placed out of the home in residential care.  He also has 38 years of experience working in day treatment and residential programs in a variety of roles including direct care, supervisor, trainer, and administrator. Brian received his Bachelor’s degree from John Carroll University.

Linda Hagarty, Community Liaison:

Linda collaborates with various community partners and systems to increase awareness of System of Care values and practice in Monroe County. Her outreach efforts help bridge the gap between formal service providers and community resources through her creation of sustainable, natural, trusting partnerships. Linda co-created the Family Voice program with a parent, to provide support and promote youth and family voice throughout child serving systems. Family Voice is a dynamic, diverse and passionate group of parents, caregivers and family members who collaborate with community systems to strengthen the system of care values in service delivery. Family Voice holds at its core the value and importance of being open and accepting of everyone regardless of where they are in their personal journey. Families drive the direction of the group including which resources to explore in the community, opportunities for education, and empowering themselves to advocate for family driven care. Through these efforts, Family Voice members are able to inspire, support and empower each other and contribute to system transformation.  For more information on Family Voice, Linda can be reached by phone at 753-2610 or email at

Elisa Holmes, Probation Officer: Elisa is assigned to the Family Services Division at the Office of Probation. She works with a caseload of adjudicated youth and their families. In her work she utilizes system of care values in order to alleviate obstacles to law abiding behavior. She facilitates groups and collaborates with other systems in the community. Elisa works with youth and families, Court and service providers to address needs and maximize family engagement throughout the juvenile justice experience.

Bianca Logan, Youth Engagement Specialist:

Bianca’s main role is to make sure that youth voice is represented at service, program, and system levels. She advocates for youth to have the opportunity to speak directly with leaders of our programs to advocate for system change. The youth have an amazing perspective that is of great value to our systems.

Bianca empowers and educates youth on how to use that voice strategically to impact system change. She facilitates SWAT (Spreading Wellness Around Town) Youth Council. SWAT is an empowered group of young people 14-24 who share common experiences from the child serving systems and are united in their mission to bring youth voice to these systems. For more information about SWAT Bianca can be reached by phone, 753-2638 or email

Heather Starks, Child & Family Services Behavioral Health Specialist, CCSI:  Heather works with Monroe County, providing clinical consultation and training for caseworkers, supervisors, foster families and community providers in the behavioral health, child welfare and juvenile systems. Her expertise is in child and family services, particularly as related to behavioral health and cross-systems integration to meet the needs of children with behavioral health conditions. She is a systems navigator and advocate, working to bridge the gaps between the child welfare, juvenile justice and behavioral health systems. Additionally Heather has private practice office and provides clinical social work services focusing on overall wellness to a diverse array of individuals and families.  Heather’s current work includes Children’s Health Home planning as well as supporting NYS SUCCESS System of Care in the areas of Training and Technical Assistance.  Heather is an experienced trainer in the Functional Behavioral Approach, Child and Family Team Process and Racial Equity. Prior to her current role, Heather served as the Assistant Coordinator at the Monroe County Children’s Secure Detention Center, Clinical Director for the Monroe County ACCESS System of Care and the Clinical Manager of Children’s Services for the Monroe County Office of Mental Health. She has served, and continues to serve, in a leadership role in the direct practice application of children’s system transformation initiatives in the child serving systems.  Heather began her career as a clinician and served in a variety of clinical and leadership roles within a day treatment and residential program. She earned a Bachelor’s Degree in social work from Nazareth College and an MSW degree from the State University of New York at Buffalo.

If you have any questions about the System of Care Resource Team, please feel free to contact Barb Mitchell, Monroe County Office of Mental Health, or Jackie Sofia, Monroe County Department of Human Services,