Niagara County Profile

Mission: It is the mission of the CNOC in Niagara County to identify current services for children and their families, as well as the gaps in services, and encourage collaboration among all.

Vision: It is the vision of the CNOC in Niagara County to provide a coordinated network of services and supports that meets the needs of children and families in Niagara County. These services and supports are child and family directed; community-based; and respectful to situations, cultures, privacy, and primary language spoken.

County Team Lead

Niagara County Department of Mental Health and Substance Abuse Services


James Graziano, Contract Planner:, Telephone: (716) 439-7410

Myrla C. Gibbons Doxey, MA LMFT, Mental Hygiene Practitioner (NEW co-facilitator as of February 2016):, Telephone: (716) 439-7527


Catholic Charities of Western New York

Monsignor Carr Institute

Community Missions of Niagara Frontier, Inc.


Family & Children’s Services

Hillside Children’s Center

Independent Living of Niagara County

Leadership Niagara

Lockport City School District

Lockport Treatment Court

Mental Health Association in Niagara County

Niagara County Department of HealthChildren with Special Needs

Niagara County Department of Mental Health and Substance Abuse Services

Niagara County Probation

Niagara County Department of Social Services

New Directions Youth & Family Services, Inc.

Niagara University

Northpointe Council, Inc.

NY Connects Niagara County

Orleans – Niagara BOCES

Parent Network of WNY

Western NY Children’s Psychiatric Center

Western NY Developmental Disabilities Regional Office – (Office of Persons with Developmental Disabilities)


Based on the United States Census Bureau Population Estimates for Niagara County, New York in July 2015, Niagara County had a total population of 212,652 (51.3% females and 48.7% males). An estimated 86.0% of the people in Niagara County were White non-Hispanic; 7.2% were Black or African American; 2.8% reported being Hispanic; 1.1% were Asian; 1.1% percent were American Indian, Alaska Native, Native Hawaiian, and Pacific Islander; and 2.4% were two (2) or more races.

The median age was 42.3 years of age with an estimated 20.3% of the population being under 18 years of age. The most common language spoken in Niagara County, other than English, is Spanish. 4.3% of Niagara County citizens are speakers of a non-English language. That is lower than the national average of 20.9%. Approximately 9% of individuals under age 65 years reported a disability in 2010-2014. The median income was $49,091 with an estimated 13.4% of households live in poverty.


  • Build a cross-system System of Care
  • Develop guiding principles that incorporate the SOC values and principles
  • Increase Cultural & Linguistic Competence of child and family serving providers within the community
  • Incorporate SOC work into the Niagara County Plan


Niagara County joined the NYS Success Learning Collaborative in the second year (fall 2014) of the NYS Success grant. The SOC team has engaged multiple stakeholders, as well as youth and families, who have joined the cross-system workgroup. Niagara County participated in the NYS Success System of Care Readiness Assessment and Implementation Measurement Scale (SOC-RIMS) pilot to “determine the readiness status, so that planning and implementation can be based on the identified strengths and weaknesses of the current community system, as perceived by stakeholders”. Then the Niagara SOC team used its follow up SOC-RIMS findings from February 2016 to guide its continued SOC work.


Training and Technical Assistance

  • CNOC Team Leads participated in NYS Success Learning Collaborative Regional Meetings.
  • CNOC Team Leads participated in NYS Success Regional Training on Trauma Informed Care on April 14, 2016.
  • On May 11, 2016, CNOC team leaders and representatives from the CNOC Steering Subcommittee obtained further TA from the members of the NYS Success Implementation Team and Brianna Valesey (Youth Power! / SOC Youth Engagement Consultant) to assist with moving forward on our goals.

Youth & Families

  • Stephanie Orlando, Executive Director of Youth Power!, presented to the CNOC at a quarterly Team meeting on  March 22, 2016  via telephone to provide further guidance on how to effectively engage youth.
  • On May 10, 2016, a CNOC team member attended the Youth Power! Multi-County Training in Tompkins County on the How-To’s of Youth Guided Practices and Supporting Self-Advocacy. Information was shared with the Youth Engagement Subcommittee which is reviewing and referencing this information as we progress on our work plans and implementation of Youth–guided practices.
  • Then on June 21, 2016, the same Team member participated in a workshop entitled, “The Digital Age: Engaging Youth and Families Through Technology” by Mike Langlois, LICSW. Information learned in this is being brought back to the CNOC Youth Engagement Subcommittee and General Team for review to further assist with moving forward on our goals.

Cultural & Linguistic Competence

  • On October 28, 2014 Team Members participated in a 3 hour CLC workshop was facilitated by NYS Success consultant Lenora Reid – Rose.


 CNOC in Niagara County recently:

  • Developed a clear Mission and Vision Statement;
  • Formulated work plans and gained commitment from members to be responsible for parts of the plan;
  • Ensured that workgroup themes are items that members can contribute to and maximize agency resources;
  • Developed a working relationship with a parent advocacy group.

As CNOC has been progressing on established work plans, additional community agencies and organizations have been identified as potentially having a pertinent role in CNOC, and invitations to participate have been extended and accepted. We anticipate that CNOC will continue to expand as work to fulfill our Mission and Vision.

As CNOC in Niagara County has been gaining momentum over the past several months, three (3) subcommittee have been formed that meet on a regular schedule outside of the General “Team” Committee.

  • The General “Team” Committee now meets on a quarterly basis (March, June, September, December). This Committee assigns tasks to the Steering Subcommittee, then the subcommittee reports back to the Team for review of progress on tasks, approval of items, and consultation on next steps.
    • In February 2016, the Team Committee determined that two (2) additional subcommittees were needed in order to further the SOC values and the CNOC Mission and Vision. From this, the Training and Youth Engagement Subcommittees formed.
  • The Steering Subcommittee meets monthly. This subcommittee was formed in early October 2015 in order to devise a focused work plan for the Team. It was learned that a smaller, focused group was necessary in order to effectively manage and make steady progress on the larger tasks at hand.
    • Members of the Steering Committee include co-chairs from the Niagara County Department of Mental Health and Substance Abuse Services, and representatives from Hillside Children’s Center, Niagara County Health Department Children with Special Needs Division, New Directions Youth & Family Services, Office for the Aging – NY Connects (new in May 2016), and Parent Network of WNY.
    • The focus of the Steering Committee has been on devising, in collaboration with an active Parent Advocacy Group, and administering a test parent survey to a small sample of parents / caregivers involved in the Department of Social Services, Developmentally Disabled, Early Intervention and Mental Health service systems. Data was collected from 34 parents / caregivers and analyzed by this committee in order to gain insight into the strengths, needs and service gaps in the system.Results were presented to the Team at the last quarterly meeting and the next tasks assigned were as follows:
      • Explore ways to transmit information out to family practices, pediatricians and schools as to what services / resources are available to children / families in the county.
      • Partner with the Niagara County Office for the Aging / NY Connects to assist with being the centralized contact for resource and referral information for all children / families in Niagara County with a disability.
      • Complete a Needs Assessment to be completed on what agencies are providing parenting training, what models are being used with what population, and any barriers to providing such services (other than funding).
        • Once this information is obtained:
          • The general committee can be provided information on the various models available so further research can be done as to whether or not agencies are willing to commit to using a single model for purposes of continuity regardless of which point of entry they go to, OR
          • Be able to accept individuals into their specific parenting programs regardless of point of entry in the system.
        • If a single model is agreed upon by many agencies, we can also further explore how to bring a specific Parenting Program trainer to Niagara County to train individuals on use of the model.
  • The (NEW!) Training Subcommittee meets monthly. This subcommittee was formed in March 2016 in order to develop training offerings for community agencies, organizations and schools on topics that would address need areas / service gaps in order to best serve children and families in Niagara County.
    • Members of this subcommittee include co-chairs from the Niagara County Department of Mental Health and Substance Abuse Services, and representatives from Family & Children’s Services, Parent Network of WNY and WNY Children’s Psychiatric Center.
    • The focuses of this subcommittee are currently on:
      1. Organizing training for school administrators and community agency administrators and supervisors on Transgender needs and supports. Collaboration is occurring with local and state resources in order to provide the most effective training on this topic.
      2. Collaboration with Gay Lesbian Youth Services (GLYS) of WNY for possible development of a Niagara County GLYS / Gay Straight Alliance (GSA) satellite meeting.
    • The long term goal would be to train institutions, providers, communities and youth about LGBTQ issues, ways to be supportive and help those who identify with this community 
  • The (NEW!) Youth Engagement Subcommittee meets monthly. This subcommittee was formed in March 2016 in order to develop strategies to identify, recruit and maintain youth involvement (14 -25) across service systems and populations (e.g., juvenile justice, chemical dependency, mental health, developmental disabilities).
    • Members of this subcommittee include co-chairs and the Core Planner from the Niagara County Department of Mental Health and Substance Abuse Services; and representatives from Community Missions, Inc; Empower; Family & Children’s Services of Niagara, Leadership Niagara, Lockport City School District; Lockport Treatment Court; Mental Health Association in Niagara County; New Directions Youth & Family Services; and Orleans-Niagara BOCES.
    • The focus of this subcommittee is currently on gathering data from youth ages 14 – 25 regarding strengths and needs of system in order to determine next steps on how our network of providers can be responsive to the needs identified.
    • The long term goal would be to have this subcommittee become a Youth Advisory Committee.