Tools for a Performance Driven Culture

Tools to Support the Development of a Performance Driven Culture

The recent events sponsored by New York State Success (NYSS) in partnership with the Managed Care Technical Assistance Center (MCTAC) and CCSI’s Center for Collaboration in Community Health, had the goal of providing expertise, case examples and tools to answer the following questions:

  • Why is data important?
  • How do I define the value and impact of my services?
  • What data should be collected and how do I start?
  • How can I improve my organization through the use of data?
  • What are best practices for cross-system collaboration and data sharing?

Additionally, the Trauma-Informed Care Organization Self-Assessment Tool (TIC OSAT), developed by Coordinated Care Services, Inc. and The Institute on Trauma and Trauma Informed Care at the University of Buffalo, was introduced.

The intention of the events was to answer the above questions and provide tools for any county, organization, or service to utilize in their process of developing a Performance Driven Culture. The tools that are available to you are listed below, with a brief description:

  • Performance Driven Culture Graphic: Click HERE to download
    • Download this graphic to see a visualization of elements included in a Performance Driven Culture. The events covered a few key areas, where tools have been developed to support you in your process toward a performance driven culture. However, as all areas were not able to be covered in a one-day event, the MCTAC will be continuing with this series. Use this graphic to assess your own organization/service and start to consider how those elements impact your work.
  • Performance Driven Culture Readiness Assessment: Click HERE to download
    • This tool was developed to assess organizational readiness to be Performance Driven, with a focus on the cultural elements that support heightened accountability. Use this tool with your Leadership Team to respond to the questions collectively, as the discussion that ensues will support the determination of next steps in enhancing your Performance Driven Culture. Notice areas for improvement and start developing a strategy and work plan to make necessary changes.
  • Brainstorming Activity: Click HERE to download
    • This tool is a series of guided questions to help you determine your value/impact as an organization or service, and start to identify what data opportunities you have to show that impact. This is about identifying what you’re good at and measuring that! Develop a workgroup, including members of leadership, direct service providers and individuals with access to data. Spend time with the workgroup brainstorming and thinking through each of the three sections, answering questions around
      • What do you do well?
      • How do you know?
      • What do you do with that information?
    • Outcomes Visualization Tool: Click HERE to download
      • This tool is an Excel based tool that allows you to use your data to create automated data visualizations that can be used for data monitoring, data analysis and as a basis for making data informed decisions. With only two data entry tabs, you will receive four tabs of automated visualizations and analyses. The Excel workbook is flexible, allowing you to determine which data elements you want to track and can be used in many different program settings. In this tool you will find reports on:
        • Demographics
        • Utilization
        • Outcomes
        • Finance
      • Trauma-Informed Care-Organizational Self-Assessment Tool: Click HERE
        • This tool is a strengths-based organizational self-assessment tool that provides organizations with point-in-time “snapshot” of their trauma-informed practices. This is a free Trauma-Informed assessment tool available statewide and can be administered in any setting. After your organization or program completes the self-assessment, you will receive a report with specific recommendations and links to resources in each of the domain areas to move your Trauma-Informed practices forward.